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Re:Pachyderm Exception (1 viewing) (1) Guest
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TOPIC: Re:Pachyderm Exception
#408
rkvaron (Admin)
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Re:Pachyderm Exception 1 Year, 10 Months ago Karma: 0  
No, Pachyderm is running. I can log into the user's account, but when you click on the presentation, it goes straight to the exception. Therefore, I cannot get in to undo anything.

hmmm, thoughts?
 
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#409
ssayre (Admin)
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Re:Pachyderm Exception 1 Year, 10 Months ago Karma: 1  
Restart the Pachyderm service, then immediately go in and edit her presentation to eliminate the bad or mis-assigned media. I have seen this issue before and I think this should work. Let me know if it does not.
-S
 
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#410
ssayre (Admin)
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Re:Pachyderm Exception 1 Year, 10 Months ago Karma: 1  
A common thing I see people do is connect video or audio to an image slot or add an FLV to a template that only supports quicktime. Luckily, none of these issues exist in 2.1 and it just ignores mis-assigned media.
 
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#411
rkvaron (Admin)
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Re:Pachyderm Exception 1 Year, 10 Months ago Karma: 0  
Hi Scott:
I have tried doing that,but simply logging into the account and clicking on the presentation name causes another exception. Any other tricks?

Thanks again-
Rachel
 
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#412
ssayre (Admin)
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Re:Pachyderm Exception 1 Year, 10 Months ago Karma: 1  
R-

Can you email me her log-in credentials and the system URL?

-S
 
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